Contact the practice
Rustlings Road Surgery
105 Rustlings Road
Sheffield
S11 7AB
Telephone: 0114 2684567
Out of Hours: 111
Opening Times
| Monday | 8:30am to 6:00pm |
| Tuesday | 8:30am to 6:00pm |
| Wednesday | 8:30am to 6:00pm |
| Thursday | 8:30am to 6:00pm |
| Friday | 8:30am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
Call 0114 2684567 for advice and help, or if you need to see a Doctor, day and night, all year round – out of office hours our answering system will put you through to our out of hours clinical service.
NHS 111
When you need medical help quickly but it isn’t a 999 emergency call 111 – for more information visit the website at NHS 111
Minor Injuries
You can attend Minor Injuries at the Hallamshire, where you can see a Nurse about minor injuries from 8am to 8pm all year round.
Sheffield City GP Health Centre
You can attend the Sheffield City GP Health Centre, where you can see a GP or a Nurse. The centre is at Rockingham House on Broad Lane and opens from 8am to 10pm all year round. See onemedicare.co.uk or telephone 0114 2412700
Abuse or at risk people
If you or somebody you know may be at risk of abuse, or may come to harm, you should call us on 0114 2684567, or you can call Sheffield Domestic Abuse Partnership on 0808 808 2241 or the NSPCC on 0808 800 5000 – visit our Health Links Section for links to websites
Physical accessibility
Parking is on street parking on Rustlings Road or surrounding roads.
We have a path up to the surgery to some steps up to the main door into reception. To the side of the building there is a ramp and back door access. The surgery is all on one floor.
Please let us know if you need any assistance accessing the building.
How to make a complaint
We operate a standard complaints procedure according to national and local requirements.
You can speak to any member of staff initially with your complaint; this gives an opportunity to resolve any concerns you may have without going through the formal process. If you feel your concerns cannot be resolved informally you can make a formal complaint. You need to outline your concerns verbally or in writing to the Complaints Manager, Annie Stones or the Lead GP, Dr. Lydia Mawer – you can do this by calling the surgery and we can arrange a mutually convenient time to discuss your concerns or you can email us at syicb-sheffield.rustlingsrd@nhs.net or post to Rustlings Road Surgery, 105 Rustlings Road, Sheffield, S11 7AB.
If you feel you do not want to contact the practice directly then you can contact:
For complaints about primary care services (GPs, dentists, opticians or pharmacists) and secondary care, such as hospital care, mental health services, out-of-hours services, NHS111 and community services like district nursing:
Sheffield Integrated Care Board (ICB)
197 Eyre Street
Sheffield
S1 3FG
By email to: syicb-sheffield.icbcomplaints@nhs.net
www.sheffield.nhs.uk
If you are not happy with the outcome of the Practice resolution you can request an independent review within 20 days of the final response from the Practice.
You will need to set out your remaining concerns in writing to:
The Health Service Ombudsman
Millbank Tower
London SW1P 4QP
Tel: 02072174051
There is also support and guidance available from the Sheffield NHS Complaints Advocacy hub via email info@sheffieldadvocacyhub.org.uk or phone 0800 035 0396, an independent, free and confidential service that offers support to complainants/ patients when raising NHS complaints.
Compliments
Our aim is to provide you with an excellent service. It would help us enormously if you can let us know we’re succeeding by sending compliments too!
You can submit friends and family feed back under the friends and family section or by searching friends and family in the search box.
